Frequently Asked Questions
You'll find answers to frequently asked questions below. If your question isn't covered, please contact us.
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Where are you located?
Springwood, NSW Australia.
Do you have a physical store?
We are an online-only business, allowing us to offer the best possible prices and fast delivery directly to your door, Australia-wide.
Do you offer international shipping?
We ship within Australia only. We are unable to offer international shipping at this time.
When will I receive my order?
Orders are processed within 24 hours of being received (excluding weekends and public holidays) and sent via Australia Post with tracking.
Can I collect my order?
In-person pick-up is not available at this time, however local customers from Hazelbrook to Glenbrook NSW can enjoy complimentary delivery on all local orders over $50. For further details, please contact us.
How do return an item?
We accept returns within 30 days if in original packaging and saleable condition. Please include your name and purchase details. Once we receive your return, a refund will be issued. Postage costs are not refundable. Please return your item to:
Autumn Threads
PO Box 4060
Warrimoo NSW 2774
