Frequently Asked Questions
You'll find answers to frequently asked questions below. If your question isn't covered, please contact us.
Collapsible content
Do you have a physical store?
We are an online-only business, which allows us to offer the best possible prices and fast delivery directly to your door Australia wide.
Where do you ship?
We ship within Australia only. We are unable to offer international shipping at this time.
Where are you located?
Springwood, NSW Australia.
When will I receive my order?
Orders are processed within 1 to 2 business days (excluding weekends and public holidays) and sent via Australia Post with tracking.
Can I collect my order?
In-person pick-ups are not available, however local customers from Hazelbrook to Glenbrook NSW can choose free local delivery. Conditions apply.
How do return an item?
We accept returns within 30 days if in original packaging and saleable condition. Please include your name and purchase details. Once we receive your return, a refund will be issued. Postage costs are not refundable. Please return your item to:
Autumn Threads
PO Box 4060
Warrimoo NSW 2774
